Shipping policy

Shipping Policy

1. Order Processing Time

  • All orders are processed and dispatched within 1–3 business days from the date of purchase.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During peak periods (sales, holidays, product launches), processing times may be extended, but we will always work to dispatch your order as quickly as possible.

2. Shipping Methods & Delivery Timeframes

  • We ship Australia-wide using trusted courier partners.

  • Once dispatched, standard delivery times generally take 2–8 business days depending on your location.

  • Express shipping may be available at checkout for an additional fee (delivery times vary between 1–3 business days once dispatched).

  • Delivery timeframes are estimates only and may be affected by courier delays, weather, or unforeseen circumstances outside our control.

3. Shipping Rates

  • Shipping rates are calculated at checkout based on your delivery location and chosen shipping method.

  • Free shipping may be offered on selected promotions or minimum spend requirements (if applicable, it will be clearly advertised).

4. Order Tracking

  • Once your order has shipped, you will receive a confirmation email with your tracking number and a link to track your parcel.

  • If you do not receive tracking details within 3 business days, please contact us with your order number.

5. Incorrect or Incomplete Address

  • Please ensure all delivery details are correct at checkout.

  • We are not responsible for delayed or undelivered orders due to incorrect address information supplied by the customer.

  • If a parcel is returned to us due to an incorrect or unclaimed address, reshipping fees may apply.

6. Lost, Delayed or Damaged Parcels

  • Once your parcel has been lodged with the courier, it is in their control. We will assist where possible, but delivery delays are not grounds for refund.

  • If your order arrives damaged or does not arrive within the courier’s stated timeframe, please contact us and we will help lodge an enquiry with the carrier.

  • For damaged goods, please also refer to our Returns & Refund Policy.

7. International Shipping

  • At this time, we do not offer international shipping.

    • We currently ship within Australia only

9. How to Contact Us

If you have any questions about your order or shipping, please contact Customer Service: