Refund policy

This policy applies to all purchases made through MARZ The Label. By purchasing from us, you accept the terms described here.

If you simply change your mind about a purchase or require a different size, you may request an exchange within 14 days from the date the goods are delivered to you.
To be eligible for exchange:
- The goods must be in unused, unworn condition, with all original tags and packaging intact.
- Proof of purchase (order number/invoice) must be provided.
- You are responsible for the cost of returning the item, unless otherwise agreed.
Exchanges are subject to product availability. If your requested item is out of stock, you may choose another product of equal value.
Clearance or final-stock items may be excluded from change-of-mind exchanges, in that case it will be clearly stated at the time of purchase.

We offer a refund (money returned via the original payment method) within 7 days of receipt of your returned goods, provided:
- The returned goods meet the conditions in Section 2 (unused, tags intact, proof of purchase).
- You have notified us of your return request and the goods have been approved for refund.
Refunds will be processed to the original payment method. If that is not possible, we will contact you to arrange an alternative method.
Please allow for any banks/payment-processors to complete the refund processing time.

To request a return or exchange, please contact us at info@marzthelabel.com.au and include your order number and reason for return.
Once your request is approved, we’ll provide instructions on where to send the goods.
It is recommended that you obtain proof of postage when returning items, as we cannot accept responsibility for goods lost in transit.
Once we receive and inspect your returned goods, we’ll process your exchange or refund as soon as possible (see Section 3 for timeframe).

Your cart (0items)